Privacy Policy

Effective Date: 17/02/2025
Last Updated: 17/02/2025

1. Who We Are

Crest Holidays we operate the website https://crestholidays.co.uk/. We are committed to protecting your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For any privacy-related inquiries, you can contact us at:

  • Company Name: Crest Holidays

  • Address: 7 Crest Court TR7 1FG

  • Email: information@crestholidays.co.uk

2. What Personal Data We Collect & Why

We collect and process the following personal data:

a) Comments

  • When visitors leave comments, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help spam detection.

  • An anonymized string created from your email (hash) may be provided to the Gravatar service. See their privacy policy: https://automattic.com/privacy/.

b) Media

  • If you upload images, avoid including embedded location data (EXIF GPS), as visitors can extract this information.

c) Contact Forms

  • When you submit a contact form, we collect your name, email address, and message details to respond to your inquiries. We retain this data for [Insert Retention Period].

d) Cookies

  • We use cookies to improve user experience and website functionality. For details, see our [Cookie Policy].

  • Essential cookies are required for website operation, while non-essential cookies (analytics, tracking) require user consent.

e) Analytics & Tracking

  • We use analytics tools (e.g., Google Analytics) to collect anonymized data on website usage. You can opt out via browser settings or our Cookie Consent Banner.

3. Legal Basis for Processing Data

We process your data under the following legal bases:

  • Consent: When you opt into cookies or contact forms.

  • Contractual Necessity: When processing data for bookings or customer service.

  • Legitimate Interest: To improve our website and prevent fraud.

  • Legal Obligation: When required by law.

4. Who We Share Your Data With

We do not sell or rent your personal data. However, we may share data with:

  • Service providers: Hosting services, analytics providers, and payment processors.

  • Legal authorities: If required by law.

5. Data Retention

  • Comments and associated metadata are retained indefinitely.

  • Registered user data is stored until account deletion.

  • Contact form submissions are stored for [Insert Duration].

  • Cookies expire as per our [Cookie Policy].

6. Your Data Rights

You have the following rights under UK GDPR:

  • Access: Request a copy of your personal data.

  • Rectification: Correct inaccurate or incomplete data.

  • Erasure: Request deletion of your data (except where legally required to retain it).

  • Restriction: Limit processing under certain conditions.

  • Objection: Object to data processing based on legitimate interests.

  • Data Portability: Receive your data in a structured format.

To exercise your rights, contact us at information@crestholidays.co.uk. You can also complain to the Information Commissioner’s Office (ICO):

7. International Data Transfers

If your data is transferred outside the UK (e.g., cloud hosting), we ensure it is protected under adequate safeguards such as Standard Contractual Clauses (SCCs) or UK GDPR-approved mechanisms.

8. How We Protect Your Data

We implement industry-standard security measures, including encryption, secure access controls, and regular security audits to protect your data.

9. Automated Decision-Making & Profiling

We do not use automated decision-making or profiling that significantly affects users.

10. Changes to This Policy

We may update this Privacy Policy. The latest version will always be available on this page. We recommend reviewing it periodically.

Would you like a separate Cookie Policy drafted as well?

Privacy Policy

Who we are

Our website address is: https://crestholidays.co.uk/

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your e-mail address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt in to saving your name, e-mail address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements